Permanent – 36.25 Hours – Full Time

Monday – Friday + Some weekend / out of hours work required.

RBH currently have an opportunity for a Digital Service Manager to join our IT Applications Team and will act as a strategic lead for developing and maintaining online and digital solutions including the corporate website and the customer portal. You’ll be responsible for identifying opportunities to leverage digitalisation and technologies such as the M365 Power Platform, that achieve digital transformation for the organisation and its customers.

This role

Key areas of work:

• Product manager and lead for RBH online services including the corporate website, the customer portal (MyRBH) and other digital solutions.
• Horizon scanning and utilising existing digital solutions (CRM,365, Portal etc) to present and implement options to address real business challenges.
• Ongoing identification and development of all opportunities to increase channel sift and achieve efficiencies by migrating services online to the MyRBH portal for improved customer experience.
• Subject matter expert in Umbraco, CMS, delivering user guides and training.
• Working closely with RBH digital partners to ensure that the CMS meets RBH’s needs.
• Organise testing to ensure that the release of all new and upgraded digital services meet the quality criteria.

Who are we looking for?

We are looking for someone who:

• Relevant degree or equivalent experience, ITIL Foundation and Microsoft Azure Fundamentals
• Project Management Qualification
• Proven experience of management and maintenance of corporate websites and customer portals, preferably using Umbraco.
• Experience of development and management of customer-facing online services involving integration with back-office systems.
• Knowledge of Umbraco CMS, Web portals, APIs, CRM, M365 Power Platform
• Excellent interpersonal skills with the ability to communicate technical issues to a non-technical audience.
• Excellent organisational skills

What’s in it for you?

As an RBH employee, you will receive a range of fantastic benefits, including: –

• SMART working arrangements
• Holiday entitlement – 30 days holiday plus all UK bank holidays, with an additional 5 days after completion of five years’ service. Part time employees will receive a pro rata entitlement.
• Ability to purchase up to an additional 5 days leave per year.
• A quality defined contribution pension scheme, with salary exchange and RBH matches your contributions up to 8%
• Healthcare – automatic enrolment into a health care cash plan, covering optical and dental costs, consultation fees and physio to name but a few.
• You will also have access to our Employment Assistance Programme with a 24-hour confidential counselling support for both personal and work-related issues.
• Plus, many more

Please refer to the attached Job Description upon completing your application

Please note, should we receive a high volume of applications, we may look to close the role early, therefore we recommend an early application