Print Project Manager
Our client is an award-winning Nottinghamshire business with a strong print pedigree, working across personalised DM, multi-channel marketing, promotions and personalised gift products in addition to smart print and fulfilment using web 2 print systems.
They have a great opportunity for a Print Project Manager to join the team. You will be responsible for owning and managing client projects both in support of the Senior Account Manager and directly with the client, and overseeing and controlling the project schedule to ensure client projects are delivered on time every time.
Support the Senior Account Managers by managing the schedule for projects.
Own the delivery of client projects by ensuring 100% accuracy of the production schedule, inputting accurate and achievable milestones and tracking the progress of jobs throughout the business.
Accurately create all required documentation to originate and progress the clients project throughout the business.
Be active in resolving client issues/complaints ensuring complete satisfaction gained with client in every instance. Ensure non-conformance issues are investigated and resolved within specified timescales.
Engage with client support teams across the business functions to ensure client service standards are consistently being met.
Communicate and monitor client SLAs and ensure they are being consistently adhered to and reported to the Senior Account Manager.
Test new client processes prior to and following launch, highlighting issues and providing improvement ideas to the relevant departments.
Be the first point of contact for all day-to-day interactions with the client.
Provide support to the Client Services team on any technical print element of a project as and when required, including stock and outsourcing advice.
This is offered as a full time permanent job.
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