Customer Service Executive

England, London
28 Nov 2016
26 Dec 2016
Marketing Disciplines
Account Management
Industry Sector
Contract Type
Work Experience Level
Agency-side or Client-side
Client Side
Job Role

Key Responsibilities:

* Manage a portfolio of customer delivery points ensuring all transactions that affect customer orders and inventory are available and accurate in line with SLA

* Capture accurate orders from direct accounts and ensure they are delivered to market in a timely manner

* Process orders and analyse in accordance with budget/ legal compliance to maximise company profitability

* Handle all direct and indirect customer with high level of customer service whilst maintaining corporate image and brand portfolio

* Keep fully abreast of industry changes and keep customers up to date of new products

* Collaborate with other departments ( key account managers), for new products' update/launch

* Input Point of Sale Material, working stock orders received from internal departments.

* Handle customers' queries and complaints and resolve them whether internally or externally in a professional manner whilst recording information in appropriate CIC system.

Key Skills:

* Exceptional Customer Service Experience

* Track record of selling/negotiation skills

* Ideally worked in an FMCG or Consumer business with SAP knowledge

Please note you will receive an automated response advising you that we have received your CV.

Hudson is a leading provider of permanent recruitment, contract professionals and talent management solutions worldwide.

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