Hudson

Customer Service Executive

Recruiter
Location
England, London
Salary
Negotiable
Posted
28 Nov 2016
Closes
26 Dec 2016
Ref
UK752019
Marketing Disciplines
Account Management
Industry Sector
FMCG
Contract Type
Contract
Work Experience Level
Executive
Agency-side or Client-side
Client Side
Job Role
Communications

Key Responsibilities:

* Manage a portfolio of customer delivery points ensuring all transactions that affect customer orders and inventory are available and accurate in line with SLA

* Capture accurate orders from direct accounts and ensure they are delivered to market in a timely manner

* Process orders and analyse in accordance with budget/ legal compliance to maximise company profitability

* Handle all direct and indirect customer with high level of customer service whilst maintaining corporate image and brand portfolio

* Keep fully abreast of industry changes and keep customers up to date of new products

* Collaborate with other departments ( key account managers), for new products' update/launch

* Input Point of Sale Material, working stock orders received from internal departments.

* Handle customers' queries and complaints and resolve them whether internally or externally in a professional manner whilst recording information in appropriate CIC system.

Key Skills:

* Exceptional Customer Service Experience

* Track record of selling/negotiation skills

* Ideally worked in an FMCG or Consumer business with SAP knowledge

Please note you will receive an automated response advising you that we have received your CV.

Hudson is a leading provider of permanent recruitment, contract professionals and talent management solutions worldwide.

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