Casework Sampler

£10 - 11 per hour
18 Nov 2016
16 Dec 2016
Kate Skehan
Marketing Disciplines
Market Research
Contract Type
Work Experience Level
Assistant / Graduate
Agency-side or Client-side
Agency Side
Job Role

Fantastic organisation seeking a Casework Sampler in Central Manchester on a fixed term contract ending 31st March 2017. Working as part of a team you will be providing a high quality auditing and sampling. Salary £20,544 and exceptional benefits.

Key accountabilities for a Casework Sampler:

  • Being a part of Quality Assurance team, checking all work that project officers and case handlers have done for quality and audit purposes
  • Support and enable the delivery of quality assurance and internal casework audits
  • To complete casework sampling and auditing through logic and evidence based decision making
  • Produce feedback, reports and analysis for continuous improvement
  • Comply with all requirements relating to Health & Safety
  • Comply with all provisions of Data Protection Act

Must haves for a Casework Sampler:

  • Must have experience in research
  • Must have experience in quality assurance whilst having good customer service in a busy environment
  • Will ideally have experience in auditing and/or sampling
  • Will ideally have experience in complaint handling and problem solving
  • Must have the ability to analyse information and find evidence in complex casework
  • Must have strong knowledge of Excel
  • Must have great organisational skills and the ability to plan and manage your workload effectively
  • Must have strong attention to detail and spot trends quickly

If this Casework Sampler role sounds good to you, please do apply ASAP as we are working to very tight deadlines!