Customer Insight Manager
Your new company
You will be working for a fast growing and forward thinking Friendly Society, helping members and their families to look after their health and wellbeing. Healthshield is renowned locally as a great place to work, offering learning and development opportunities to employees, a great benefits package and a real understanding of the importance of work-life balance. Healthshield believe in living their values by looking after the health and wellbeing of all of their employees.
Your new role
You will be responsible for defining, developing and maintaining segmentation models for direct to consumer, broker and corporate markets in support of creating a more targeted engagement approach to aid performance and remuneration. Using the art of data, the successful candidate will provide actionable insight at the point of use for teams across Sales and Marketing, as well as leadership. As this is a new position the successful candidate will be the key driver in building customer insight strategy from the ground up. The candidate will lead customer insights at the business, using data and evidence-based measures to provide a holistic view of customer needs, experiences and concerns in order to continually change and drive improvement of products and service delivery.
What you'll need to succeed
You will be a data driven and highly analytical Customer Insight Manager, with a real passion for driving results through the use of big data. You will have expert knowledge of Visualisation software, experience of data modelling and profiling and Knowledge of SAS, SPSS, SQL or similar data manipulation software. You will be a confident team player who is comfortable presenting to stakeholders of varying levels.
What you'll get in return
You will have the opportunity to join a rapidly growing business, which boasts an excellent working environment, including on-site gym and free car parking. You will have the chance to grow and develop within a forward thinking organisation during an exciting period of change.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.