Adam

Customer Experience Manager

Recruiter
Location
England, Buckinghamshire
Salary
£35000 - £45000 per annum
Posted
03 Nov 2016
Closes
01 Dec 2016
Ref
9079
Marketing Disciplines
Marketing
Industry Sector
Education / Training
Contract Type
Permanent
Work Experience Level
Manager
Agency-side or Client-side
Client Side
Our client, a large higher education facility in Buckinghamshire, are looking to bring a Customer Experience Manager on board to help maintain the health of their prospect pool through the development and execution of strategies and programmes in line with their business objectives.

As Customer Experience Manager, you will work within the Marketing Unit's Customer Experience team, with the responsibility for specifying, planning and developing improvements to the end-to-end recruitment journey, from consideration through to study.


Customer Experience Manager Key Responsibilities:

- Maximise conversion with a focus on customer needs and cost-efficiency
- Work with cross-functional teams to deliver compelling omni-channel experience developments
- Be a customer champion, with a relentless focus on meeting user needs
- Plan and respond to customer insight to put customer benefit at the center of everything the facility delivers
- Delivering to budget and timescale on compelling experience programmes across online and offline channels


Customer Experience Manager Knowledge & Experience:

- Experience of developing great customer experience using new technology and media
- Experience of successfully developing and delivering customer experience programmes within a large brand/organisation
- Good understanding of UX design principles
- Experience of managing and successful collaboration with internal and external parties
- Ability to work and think creatively on multiple projects with multiple teams


Salary:

- £35,000 - £45,000


This is a fantastic opportunity for an innovative, determined, insight-led Customer Experience specialist to join a leading higher education facility where they have the chance to make a real difference. If you're interested then please apply through the link or send your CV to John Reid at Adam Recruitment.