Head of CRM

England, London
07 Oct 2016
04 Nov 2016
Contract Type
Work Experience Level
Head of
Agency-side or Client-side
Client Side
One of our FinTech clients is looking for a Head of CRM to be a key leader in the EMEA Marketing Team, focusing on implementing digital marketing transformation towards customer centricity.

The successful candidate will be partnering with B2C & B2B regional marketing units, aswell as stakeholders across EMEA and on a global scale to own and operate all of the companies owned digital marketing channels as well as pilot EMEA implementation of industry leading marketing systems

Head of CRM Key Responsibilites

  • Utilise industry leading implementation of new pieces of marketing technology
  • Evolve contact/relationship management towards true customer centricity
  • Supervise Digital Asset Management Solution, aswell as a Content Mangement System and an Interaction Management solution
  • Put together a CRM & Contact strategy
  • Own the companies Customer Data Strategy, ensuring customer data is driving core marketing strategy
  • Maximise performance of website as a core acquisition and customer channel
  • Manage external communications to customers to include a successful implentation of a new email service provider (ESP)

Head of CRM Experience / Skills

  • Extensive experience controlling a digital marketing function in a global environment
  • A proven, track record of delivering results via CRM, ecommerce and website marketing
  • Highly analytical with a customer-focused data-driven mindset
  • Proven experience in driving company intiatives at senior management level
  • Exceptional leadership skills in managing talent directly and remotely

Apply for Head of CRM

Already uploaded your CV? Sign in to apply instantly

All answers are required


Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 4MB

4000 characters left

By applying for a job listed on Only Marketing Jobs you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.