Client Services Director
ARE YOU A CLIENT SERVICES DIRECTOR? WITH 5 YEARS SEO EXPERIENCE?
Are you passionate about digital marketing and driven to help your team deliver great results to clients? Can you capture audience insights, define client objectives and bring people together to deliver the best campaigns on time and on budget? Are you a great communicator looking for an opportunity to define your own department and grow a team of knowledgeable, hardworking account managers and executives? THEN READ ON!!
You will act as the senior stakeholder across all accounts, building relationships with clients to remove delivery obstacles and open new opportunities for growth and innovation. You will be responsible for coordinating communications and planning between client and internal team to make the agency and client look good on a daily basis.
- Providing leadership and coordination to the Client Service team, driving growth and nurturing expertise
- Deliver an exceptional client experience across all services
- Ensure the effective flow of communication between AM and internal teams, including consistent and comprehensive briefing of client job briefs, issues and opportunities.
- Developing strategic direction of the team, to deliver value to clients
- Oversee management of client budgets, team utilisation and account profitability
- Building strong relationships, and influencing clients at the highest level
- Coordinate quarterly and annual strategy reviews
- Create opportunities for upsell and cross sell of services through regular senior client contact, understanding their needs and business challenges.
- Minimum 5 years of SEO experience, 3 or more within an agency environment
- Minimum 3 year of leading and developing a team
- Confidence in dealing with multiple client relationships simultaneously
- Demonstrable analytical approach to work
- Aptitude for problem-solving and lateral thinking
- Faultless deadline and organisation
- Passion, curiosity, outgoing nature and top banter
THIS IS A FANTASTIC OPPORTUNITY FOR THE RIGHT CANDIDATE, SO IF YOU ARE INTERESTED, PLEASE GET IN TOUCH!!!